York Community Therapy & Wellbeing CIC – FAQ

(last updated December 2018)


Why was the YCTW started?                          

Ana Guerrero, the founder, had been a passionate and committed massage therapist for the last 10 years and owner of Solaris Therapeutic Massage since 2010, and felt that there was a big group of people who were not getting the help they needed as they cannot afford private holistic therapy for different reasons. After talking to a few of them in her massage studio, she realised many of them got discharged by the NHS but some of the issues were still existing and they still needed support and guidance in a more holistic manner, mostly, to allow them to take control of their health. Many of them had to wait a long time to be seen by a doctor, hence they would look for alternatives to find professionals like Ana but could only afford the initial session which in most cases is not sufficient. “We love the NHS and we need to support it in tough times. I believe that the YCTW CIC will help ease off the pressure by helping people faster and more holistically. Holistic therapies focus on prevention and giving control to the patients so they can manage their own health as opposed to acting when it is too late, clogging the waiting lists”.

“The YCTW CIC was created also to encourage the preventative and holistic approach so that people can gain control over their health by being proactive and making the right choices. But not everyone is in such position. Poor people do not have the resources to make the right choices sometimes.” – Ana says.

After this observation, Ana decided to offer reduced rates at her Heworth premises, one morning a week, to people who struggle financially. This has helped many but Ana saw there was more which needed doing and decided to start this initiative in the summer of 2018. In fact, she had been “cooking the idea” (as she says) for a couple of years already.

After researching, to make sure there was indeed a need for something like this, Ana found that the workplace sickness has increased due to both musculoskeletal and mental-emotional issues, causing billions of loses.

A total 8.9 million working days were lost due to work-related musculoskeletal disorders in 2016/17. Most MSDs were suffered in the upper limbs or neck (45 per cent), followed by the back (28 per cent of disorders). (http://www.hse.gov.uk/statistics)

The stress incidence rate makes 2017 the highest year in ten years since 2006/07. The number of working days lost due to work related stress, depression or anxiety in 2016/17 was 12.5 million days, costing an average of 8bn a year. (https://recruitmentbuzz.co.uk/work-related-stress-costs-ukeconomy-nearly-6-5bn-each-year)

The poverty rate in the UK is growing every year, even though the United Kingdom is one of the richest countries in the world. Ana states that “this is due to the bad political management of the country’s resources as well as the wrong prioritising of what is important for a country.” Ana expresses that she feels responsible in a way; “it is too easy too blame the government as it removes any responsibility we may have towards our neighbours. I believe we can all help but the sense of unity is lost among the stressed citizens, and this is our biggest social barrier.”


How do I know that the practitioners are qualified? Are they vetted in some way?

We make sure all our members are qualified, registered and insured. We would not accept anyone who is not because your safety matters.


If I contact a practitioner directly should I mentioned that I got their details from your website?

Yes. It is useful if you mention it to the practitioner so he or she can comply to the responsibilities of being a member of the YCTW CIC. In example, they have to send us an annual report showing the amount of people they have helped, so we can publish the data which would help us get funding and keep helping. Your data is kept confidential. All we receive is your initials and date of the first visit as your name code and the treatment provided. And maybe your circumstances, i.e. being off of work due to a health condition or living on benefits.


Does YCTW CIC get commission for appointments booked?

No. We ask our amazing health practitioners to offer a 50% discount already. We would not want to take anymore from them.


How does it work? Do I contact the YCTW CIC to book an appointment?

No. We are enablers. We showcase the details of the practitioners so you can get in touch with them directly. They all have their own policies as to what group of people they want to help; i.e. struggling single parents. It is worth getting in touch with them and ask them.


I’m currently out of work and the reduced rates are still too expensive for me. Is there anywhere I can go to access free treatment?

Some of our members offer free treatment.


Who can the YCTW help?

We can help different disadvantaged groups such as struggling single parents, people off from work who need to get back to work faster in order to support their family, PTSD, anxiety, depression sufferers who are out of work for that matter but want to get better and get back to being independent, people who live on benefits and are determined to change their situation to better, the homeless, corporates (we are working on a Holistic Corporate Package to help employers care for their employees), victims of violence, and many more. Worth getting in touch and asking if you could be entitled to reduced rates.


I have constant back pain. How do I know what sort of treatment would suit me best?

If you are not sure, you can contact York.community.therapy@gmail.com and Ana will advice. For example, if it is due to excess tension, a remedial massage would help but if it is muscle weakness, a personal trainer can advice on what to do to get those muscles toned up. If the cause is stress (neck pain, headaches…) then a mental health practitioner is the one to go for. Most of the time, a combination is needed. This is why, accessing reduced rates can make a huge difference.


I’ve never had acupuncture before, does it hurt?

This is hard to tell because everyone has a different pain threshold but I do have acupuncture on a regular basis and I cannot say it hurts. It is rather like a quick prick and the benefits you get from it, are so worth it.


Are cash and card payments taken at appointments?

This is down to each practitioner. It is best to ask them when you contact them.


I think YCTW is a great idea. How can I best help you to spread the word about it?

We appreciate any help we can get. Please donate https://www.justgiving.com/crowdfunding/yctw

You can she our social media:

Official Facebook page https://www.facebook.com/YCTW.CIC

Website https://yorkcommunitywellbeing.org

Donations https://www.justgiving.com/crowdfunding/yctw 

We are also looking for volunteers on the following sections:

  • Website maintenance (wordpress)
  • Researcher
  • Events Manager
  • Social media management


Contact Ana on york.community.therapy@gmail.com if you think you can help by covering any of the above positions.